Q: Who are we?
Digital Wireless dwimport.com is a wholesale distributor for wireless phone /cellular phone accessories. We started our business back in 1999. We carry phone cases for different carrier’s phone such as MetroPCS, Boost Mobile, Cricket Wireless, Verizon Wireless, T-Mobile, At&t, SprintPCS.
We are not affiliated with any of the companies above.
Q: Where are you located?
We are located at 5460 Florin Perkins Rd, Sacramento, CA 95826
Q: When will my order ship?
A: Orders typically ship from our Sacramento facility within 24 hours from being placed. Orders placed during weekends or holidays will ship on the following business day.
Q: Which shipping providers do you offer?
A: By default, all orders placed with dwimport.com will ship via UPS or Fedex unless otherwise specified. DHL, Freight Forwarding and Trucking services are available upon request. Please ask us if you need more information
Q: How much does shipping cost?
A: Shipping costs vary depending on the shipping method you select, the total weight and size of your order and your destination address.
Q: How long will it take for me to receive my order?
A: 1-5 business days depends on your location
Q: Do you ship internationally?
A: At this time, dwimport.com ships within the 50 United States, its territories, and Canada. Please email us for any specific international shipping needs
Q: Where’s my tracking number? How do I track my order?
A: Once your order ships, an invoice with a tracking number(s) will be emailed to you.
Q: What is your return policy?
A: All sales are final. However, if you have any questions or problem, please reach out and we will do our best to resolve it for you.
Q: What kind of warranty do you offer on your products?
A: Most of our items do not have any warranty. All of our aftermarket electronic products Such as bluetooth and speakers include a 30-day limited warranty against manufacturers defects. All brand name/OEM accessories are subject to the warranty offered by the manufacturer and must be taken up directly with the manufacturer.
Q: Do you require a minimum order?
A: Yes, first time customers are required to place a minimum order of $250. Existing customers are required to place a minimum order of $50.